Black Hill Energy’s system has successfully been repressurized, and technicians have started going door-to-door to relight customers’ appliances in the Mountain Home area. As of 9 p.m. Friday, the company had restored gas service to more than 50 customers, about 15% of customers who lost service.
When technicians arrive to restore service, they will turn on the meter and perform a variety of safety checks on gas appliances indoors – measuring for gas and carbon monoxide to identify any safety issues.
At locations awaiting to have natural gas service restored, technicians will have placed a yellow flag in the customer’s yard. This yellow flag will be removed after a technician restores service. At locations where no one is home, a tag will also be left on the door notifying the customer that the natural gas has been shut off. The tag includes instructions to call the company for service restoration. Additionally, someone over 18 years of age is required to be present during the relighting process.
For safety reasons, Black Hills Energy is asking its customers not to attempt to relight any pilot lights without a technician available. For updates on service restoration efforts, customers can visit blackhillsenergy.com/mountain-home, check their social media channels or call 888-890-5554.
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